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The first NTC Utility Dive survey was conducted in 2015.  How have the industry perceptions and actions changed over the last two years?  Utility Dive, in association with NTC, takes a look at the industry’s challenges, solutions, and key insights:

 

·       Keeping up with customer expectations

·       Assessing existing program models

·       Rethinking customer incentives

·       Measuring ROI

·       Role of the budget in education program success

·       Methods of education and engagement