Smart meters and customer satisfaction were the most buzz-worthy topics on Utility Dive this week.
From our breakdown of the key insights of two J.D. Power customer engagement reports to our analysis of why consumer buy-in is essential to smart grid adoption, take a look and see what caught readers attention this week:
- The real reasons for smart meters—and why utilities need to tell their customers: Poor customer engagement is holding back real smart grid progress, but here's what utilities can do.
- Customer engagement—the secret sauce to solving dissatisfaction?: Dive Insight: Awareness and participation are key to keeping utility customers satisfied, as these recent J.D. Power findings show.
- Edison International buys distributed solar developer SoCore Energy: SoCore Energy's big-dollar client portfolio and fast-growing sales numbers moved Edison to make the purchase.
- Shrapnel hits spectators at PG&E power plant demolition : Shrapnel from the demolition of PG&E's Kern plant in Bakersfield, Calif. severed a man’s leg and injured four others.
- Duke axes $24B Levy nuclear plant, customers left with $1.5B tab: State Rep. Mike Fasano lashed out at Duke over the move with some fierce words.
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