How to Future-Proof Your Utility for Whatever Comes Next

Nov. 17, 2020  • Webinar 2pm ET

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Prior to the pandemic, utilities were faced with mounting challenges. New competition, the need to integrate modern technologies and renewable energy sources, worries about grid-based cyberattacks and natural disasters were just a few. The ongoing Pandemic brought forth additional hurdles, with departments adjusting to a virtual work environment and restoration teams adapting new field processes to better accommodate social distancing requirements and keep their teams and customers safe.

Even amidst these challenges, utilities are striving to deliver a seamless customer experience. In this webinar, we’ll discuss how utilities can plan for the future by aligning all channels, knowing what to automate, providing expert advice, and supporting prosumers. In this webinar: 

  • Learn how robust customer experience can help address the challenges that utilities are facing, and will continue to face post-pandemic
  • Hear what utilities can do to improve so they don’t get caught off guard in the event of future disasters and unexpected challenges
  • See demonstrations of SAP solutions that are helping utilities today