Utility Digital Customer Engagement with Amazon
April 23, 2020 • Webinar 2pm ETRegister
New enabling technologies are empowering utilities to better engage and service customers. Massive innovation is within reach for utilities, both large and small, that are ready to tackle the opportunity.
In this webinar, hear directly from utilities that have partnered with AWS to deploy customer support systems. This webinar will explore how leveraging the very same techologies that Amazon.com uses has greatly improved utility customer relationships. The webinar features:
- Australian integrated utility Origin Energy’s Customer Experience Design Director Adam Crapp, who will share Origin’s project proof of value.
- lekker Energie’s CIO René Kulschewski, who will relay benefits from their full-scale roll-out across Germany
- AWS solution experts, who will share the next best steps after interactive voice response (IVR) and automatic call distribution (ACD) functionality is redeployed