2017 Utility Residential Customer Education Survey Results


The first NTC Utility Dive survey was conducted in 2015.  How have the industry perceptions and actions changed over the last two years?  Utility Dive, in association with NTC, takes a look at the industry’s challenges, solutions, and key insights:


·       Keeping up with customer expectations

·       Assessing existing program models

·       Rethinking customer incentives

·       Measuring ROI

·       Role of the budget in education program success

·       Methods of education and engagement