How Utilities Can Meet Consumer Demands with Better Data
Learn how two utilities are enhancing engagement through analytics
More than ever before, customers are demanding insight that will give them more control over their utility bills. This playbook explores how implementing effective analytics to deliver data and alerts has proven beneficial for the cities of Troy, Alabama and Cedar Park, Texas. We look at how these cities are enhancing engagement and meeting consumer demand through the use of analytics.
We’ll also cover how analytics allows for better communication; what proactive, automated alerts can do for customers; understanding the benefits of a customer portal; and more.