Powering Up Customer Experience: Reinventing utility business models to delight

Customers are leaving the grid, seeking alternative energy sources that are self-generated and that operate smarter. With the rise of distributed energy, conventional utilities have to shake up 80 years of business practices: not only to lead, but to survive. Take a look at the game-changing ways utilities can engage customers, reduce churn and replace lost revenue in Utility Dive’s latest playbook.

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