Open International and Efigas will unveil their digital transformation story at the TMG Utility Forum

September 29, 2021
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The 2021 TMG Utility Forum will take place on October 12-13 on a virtual platform where industry experts will come together to discuss key topics in the utility industry such as: Data & Analytics, AI-enabled operations, Business Technology Optimization, and much more. At the conference, Open International and Efigas will present their success story, enhancing customer and business processes with a modern CIS customer service and billing solution on the cloud.

September 2021. Open International is excited to join this year’s TMG Utility Forum alongside their client, Efigas, a leading gas company who serves more than 600,000 customers, to talk about how they were able to improve their customer experience with the help of Open Smartflex, a holistic CIS solution. During the presentation, which will be held on October 12th at 4:15 pm EST, Open and Efigas will go in depth into the strategy that made the project so successful and how the company has continued to benefit from an 8-year long partnership. During the presentation, Eduardo Alzate, CFO of Efigas, will explain what challenges the company, wanted to address at the beginning of their digital transformation journey and how they were able to overcome them using cloud technologies. The key takeaways from this joint session will be to:

  • Understand how Efigas was able to deliver new lines of business to boost their profit growth.
  • Learn how Open Smartflex allowed the company to react quickly to changes in the market and unexpected events like COVID-19.
  • Learn how EFIGAS enhanced its digital innovation capabilities with the right partnership

Joining him will be Hernando Parrott, North American President of Open International, who will talk more about how a modern and holistic CIS solution can truly be beneficial for the utility of the future. About the forum, Hernando said, “Open International is coming from a successful 2020 and a promising 2021. Despite COVID, we were able to release our first two SaaS customers (600k electric and 30K gas utilities) and are also well into the project implementation processes for our two north American customers. We are very excited to join Eduardo in sharing Efigas’ successful story at TMG’s Utility Forum this year. It has been a real pleasure working with them in this 8-year transformation project”.


About Efigas

EFIGAS is a company that distributes natural gas in 63 towns in the coffee region or central zone of the country. It stands out for receiving the Icontec seal of sustainability for the implementation of the best sustainability practices, achieving a rating of 97% in the economic dimension and 93% in the social and environmental dimension. The company's highest purpose is to transform lives for a lifetime.

Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s customer service and billing software solution has allowed its clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.