The 2021 TMG Utility Forum will take place on October 12-13 on a virtual platform where industry experts will come together to discuss key topics in the utility industry such as: Data & Analytics, AI-enabled operations, Business Technology Optimization, and much more. At the conference, Open International and Efigas will present their success story, enhancing customer and business processes with a modern CIS customer service and billing solution on the cloud.
September 2021. Open International is excited to join this year’s TMG Utility Forum alongside their client, Efigas, a leading gas company who serves more than 600,000 customers, to talk about how they were able to improve their customer experience with the help of Open Smartflex, a holistic CIS solution. During the presentation, which will be held on October 12th at 4:15 pm EST, Open and Efigas will go in depth into the strategy that made the project so successful and how the company has continued to benefit from an 8-year long partnership. During the presentation, Eduardo Alzate, CFO of Efigas, will explain what challenges the company, wanted to address at the beginning of their digital transformation journey and how they were able to overcome them using cloud technologies. The key takeaways from this joint session will be to:
- Understand how Efigas was able to deliver new lines of business to boost their profit growth.
- Learn how Open Smartflex allowed the company to react quickly to changes in the market and unexpected events like COVID-19.
- Learn how EFIGAS enhanced its digital innovation capabilities with the right partnership
Joining him will be Hernando Parrott, North American President of Open International, who will talk more about how a modern and holistic CIS solution can truly be beneficial for the utility of the future. About the forum, Hernando said, “Open International is coming from a successful 2020 and a promising 2021. Despite COVID, we were able to release our first two SaaS customers (600k electric and 30K gas utilities) and are also well into the project implementation processes for our two north American customers. We are very excited to join Eduardo in sharing Efigas’ successful story at TMG’s Utility Forum this year. It has been a real pleasure working with them in this 8-year transformation project”.
EFIGAS is a company that distributes natural gas in 63 towns in the coffee region or central zone of the country. It stands out for receiving the Icontec seal of sustainability for the implementation of the best sustainability practices, achieving a rating of 97% in the economic dimension and 93% in the social and environmental dimension. The company's highest purpose is to transform lives for a lifetime.