Open International reveals how artificial intelligence can transform utilities’ customer experience at FMEA’s Energy Connections Conference

October 28, 2021
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The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business. During the conference, Open International will discuss how utilities can leverage artificial intelligence to improve their customer experience.

October 2021. Open International is excited to announce that they will be sponsoring FMEA’s Energy Connections Conference and Trade Show this year, alongside other key players in the industry. During the two-day event, Open will bring in two speakers, who will present on November 4th at 10:15 am EST and go into depth about the positive effects artificial intelligence (AI) can have on utilities’ business processes.

Speakers, Hernando Parrott, President of Open International, and Juan Corredor, Open’s CTO, will first discuss the basics of artificial intelligence, what benefits it can offer and some examples of how utilities can put it to use to improve their customer experience. Then, they will present the company’s cognitive CIS solution, Open Smartflex, which is enriched with artificial intelligence and business rule engine components, making it ideal for utilities looking to improve their operations with innovative tools. During the presentation, they will also share a live demo with the audience, better explaining how conversational tools work with a modern CIS and help utilities strengthen deliver outstanding customer experience.

About the conference and presentation, Juan stated, “At Open, we’ve been working on creating a cognitive solution that harnesses the power of AI, in combination with other emerging and leading technologies, to digitally transform our utility customers. We can’t wait to be able to share our industry knowledge and solution with everyone at the FMEA conference.”


Media Contacts:

Maria Corredor, US Marketing Communications Specialist, Open International [email protected]

Maria del Mar Caldas,  Advertising, Marketing and Public Relations Chief, Open International [email protected]

Open International is a specialized solutions provider in the utility and telecommunications industry with customers in over 19 countries. With its solutions, it has been able to support customer service processes in over 40 million utility, broadband, and telecommunication residential and commercial end customers. We believe that through innovation and commitment, we can empower our customers to enable their digital engine, simplify the way they operate, accelerate new business model implementations, and increase customer engagement. With this in mind, we created Open Smartflex, a next-generation and cloud CIS that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, and a smart metering engine with a holistic approach to enhance customer experience.