November, 2023. Open International is proud to announce its participation in the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference, taking place on November 7th and 8th, 2023, in Orlando, Florida. At this event, Open International will meet with industry professionals and shed light on how utilities can elevate their customer and user experience through the transformative use of generative AI tools.
Felipe Corredor, Open’s Business Development Manager, will take the stage during the event to deliver a captivating presentation. The session will delve into the groundbreaking potential of generative AI within the utilities sector, how to optimize the training and adoption efforts of these new technologies, and how these tools can help utilities’ workforces’ respond to natural disasters.
The presentation will be complemented by real-world examples using Large Language Models (LLMs) like ChatGPT, digital adoption tools, and Smartflex, a cloud CIS (utility billing software), which will demonstrate the tangible benefits of implementing AI solutions in the utility industry. Furthermore, Felipe Corredor will be available to answer questions and participate in discussions both during the event and after the presentation.
"We are excited to participate in FMEA's Energy Connections Conference and share our insights into the transformative potential of generative AI within the utilities industry," said Felipe Corredor. "Our goal is to present a new way in which such companies can provide exceptional experiences to customers while improving workforce productivity. By introducing AI tools and digital adoption solutions, utilities can achieve a synergistic effect known by worldwide consultants as a 'total experience,' aimed at enhancing both user and customer experience, all of which contributes to the success and sustainability of the company in a competitive market."
Open International extends a warm invitation to all conference attendees interested in the future of utilities and the immense power of AI. To learn more about our utility billing software or schedule a time to talk during the event, please reach us here.
To learn more about the conference, please visit https://www.flpublicpower.com/events/energy-connections-conference.
Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.