POWERCONNECT.AI, the rising leader in AI-powered customer service solutions for the utility sector, is proud to announce a strategic partnership with GridX, the industry’s leading Enterprise Rate Platform provider. This partnership marks a transformational moment for how utility companies can deliver real-time, hyper-personalized service experiences using artificial intelligence.

By combining GridX’s robust rate and cost analytics with POWERCONNECT.AI’s powerful AI platform, agents and self-service portals can instantly recommend the most cost-effective, usage-based rate plans for customers—driving satisfaction, transparency, and trust.

“This partnership goes beyond technology—it’s about transforming the way utilities connect with their customers,” said Steve Dawson, CEO and Founder of POWERCONNECT.AI. “With GridX and partners like Net2Grid, our AI platform can now offer deeper, more meaningful insights that empower better service and smarter decisions. Whether it’s a live agent, a conversational AI assistant, or our self-service customer portal—our system immediately understands a customer’s usage patterns and guides them to the best rate plan. That’s real transformation, and it’s happening now.”

AI-Powered Personalization at Scale

Utilities have long navigated the complexities of legacy systems, limited engagement tools, and intricate pricing models. With POWERCONNECT.AI’s integration with GridX, there’s a simpler path forward—further enabling customer service agents to access personalized, real-time rate insights based on individual usage. Whether on a call, in chat, or during a self-service web session, customers can ask, "Am I on the best rate plan?"—and get a clear, data-driven answer instantly.

GridX brings a powerful rate engine and decades of expertise in rate modeling and cost-to-serve analytics, giving AI models from POWERCONNECT.AI the right foundation to make intelligent, personalized suggestions. When paired with data disaggregation partners like Net2Grid, the platform can drill even deeper—showing how specific appliances or behaviors impact energy costs, all while suggesting optimized schedules or programs.

Chris Black, CEO of GridX, added, “Our mission has always been to make it easy for utilities and their customers to know the exact value of clean energy choices. This partnership with POWERCONNECT.AI is the perfect example of that vision in action. We’re excited to see our rates intelligence be used to enable intuitive, AI-powered customer experiences that help utilities increase program participation, improve customer satisfaction, and support the clean energy transition.”

Real-Time Impact Across the Utility Ecosystem

From agent assistance to self-service, POWERCONNECT.AI is now leveraging GridX’s rate engine and Net2Grid’s disaggregated usage data to offer:

· Real-Time Rate Comparisons: Delivered in seconds through AI chat or human-assisted workflows using the customers actual AMI data.

· Usage-Based Recommendations: Optimize appliance usage by calculating potential savings in real time.

· Proactive Alerts: Triggered automatically if a customer is trending towards a high bill or could save by switching rates or enrolling in a program.

· Multilingual Support: Available 24/7 through a range of powerful multilingual foundation models.

Utilities no longer need to depend on static portals and fragmented systems. With POWERCONNECT.AI’s ValAI platform and its industry-leading integrations, they can offer seamless, intelligent support across the entire customer journey—without needing to rip and replace their backend infrastructure. Come meet GridX and POWERCONNECT.AI at the upcoming IUCX Innovative Utility CX Conference on May 6th at the Phoenix Convention Center and see how we're leveraging AI and the best-in-class rate engine to empower agents and enhance customer experiences with more personalization