Inclind Expands into the Utilities Sector with Digital Partnership with California Water Service
GEORGETOWN, DEL. — Inclind, a custom web design and development agency, is proud to partner with California Water Service (Cal Water), the largest regulated water utility in the Western U.S. Together, we launched a modern, customer-first digital platform designed to simplify access to essential services across Cal Water’s regional networks. This collaboration sets the stage for long-term digital innovation in the utility sector. (Read the full case study here.)
Enriching Digital Services for Millions of Customers
Together, we launched a responsive, WordPress-powered website that puts customer needs front and center. Key features include:
- An intuitive content management system (CMS) to streamline internal workflows
- Accessibility enhancements that help Cal Water maintain ADA and WCAG compliance, making the platform welcoming and usable for every customer
- A custom geolocation feature to deliver location-specific updates and emergency notices
- A scalable alert system for real-time outage, maintenance, and compliance communications
- Microsite capabilities that allow Cal Water to support individual regions and projects with ease
A Long-Term Digital Strategy for the Water & Utilities Industry
Cal Water’s forward-thinking approach to digital transformation reflects a growing demand across the utility sector for secure, accessible, and responsive online experiences. With this partnership, Inclind is poised to help other water and utility providers develop the tools to communicate effectively, serve customers more efficiently, and remain future-ready.
Impact Snapshot: Cal Water Digital Upgrade
- Millions served across California
- Location-based alerts provide real-time transparency
- Accessibility features support ongoing ADA and WCAG compliance
- Flexible architecture enables regional growth
- Built for scale, built for trust
About Inclind
Inclind is a full-service digital agency specializing in web design, development, accessibility, and content strategy. We partner with organizations across industries to build engaging, user-friendly digital experiences. Learn more at inclind.com.
About California Water Service
California Water Service provides high-quality, reliable water utility services to more than 2.1 million people statewide through 499,400 service connections. Cal Water’s purpose is to enhance the quality of life for customers and communities. To do so, it invests responsibly in water and wastewater infrastructure, sustainability initiatives, and community well-being. The company’s 1,200 employees live by a set of strong core values and share a commitment to protecting the planet, caring for people, and operating with the utmost integrity. The utility has been named one of “America’s Most Responsible Companies” and one of the “World’s Most Trustworthy Companies” by Newsweek, a USA Top Workplace, and a Great Place to Work®. More information is available at www.calwater.com.
