BHC Canada and GrandBridge Energy, together with POWERCONNECT.AI, today announced the launch of an AI co-innovation program designed to improve customer-experience responsiveness and create new efficiencies for customers. 

Using POWERCONNECT.AI’s advanced platform, the initiative will equip GrandBridge Energy’s customer-service team to respond faster and more effectively to inquiries while automating time-consuming back-office activities that detract from front-line service. 

“We’re proud to take an innovative approach by putting AI to work for our customers,” said Tyler Tracey, Vice President, Customer Experience & ITS at GrandBridge Energy. “This program will give our customers rapid access to information, insights and programs that help them manage and reduce their energy costs. It will also allow customers to simulate how different rate options could impact their energy bills.” 

As part of the partnership, BHC Global—parent company to BHC Canada and POWERCONNECT.AI—will integrate the platform with GrandBridge’s existing customer-service and billing systems. This integration will accelerate modernization of GrandBridge’s customer-experience journeys while supporting future upgrades to its broader IT environment. 

“We’re extremely excited about this partnership and the leadership GrandBridge Energy is showing in bringing AI into its customer-first strategy,” said Bob Champagne, Chief Innovation & Digital Transformation Officer at BHC Global. “It’s a true testament to their commitment to innovation for their customers and for Ontario’s energy market as a whole.” 

The multi-phase program will run over three years, with each stage building on the successes of the previous one. When fully implemented, customers will have access to POWERCONNECT.AI’s full suite of support tools—including chat and conversational interfaces—mirroring the seamless digital experiences they expect from other leading service providers. 

“We’re delighted to welcome GrandBridge Energy into our growing community of co-innovation partners,” said Steve Dawson, CEO of POWERCONNECT.AI. “Our goal with every partner is to build AI use cases that directly address real business challenges and to make those solutions part of our evolving roadmap.” 

Initial AI use cases are slated to begin in Q4 2025, with staff and customer features rolling out in early 2026.