POWERCONNECT.AI is proud to announce the successful deployment of its Agent360 solution and an AI-powered digital assistant at Pinellas County Utilities, marking a major milestone in customer service modernization.

These next-generation tools are transforming how customers and agents connect—delivering faster answers, improved accuracy, and 24/7 multilingual support. With Agent360, customer service representatives now benefit from real-time guidance, automated knowledge retrieval, and seamless integration into existing billing and payment platforms. The result: shorter call times, stronger first-call resolution, and greater agent confidence in serving county residents.

In parallel, the AI-powered chat assistant enables customers to receive instant, personalized responses to questions about billing, services, programs, and general inquiries—anytime, anywhere.

A Unified AI Platform for Utilities

POWERCONNECT.AI’s unified platform consolidates training materials, FAQs, policies, and web resources, ensuring agents always have access to the most accurate and up-to-date information. This agility helps utilities remain responsive as customer needs evolve.

Steve Dawson, Founder and CEO of POWERCONNECT.AI, said:

“By combining intelligent agent assistance with always-on AI chat, Pinellas County Utilities is setting a new standard for customer experience in the utility industry. We’re already seeing incredible results—agents can now find information in seconds. Working with Pinellas has been an absolute joy, and we’re excited to see these tools extend deeper into customer engagement, helping utilities better understand and serve their communities.”

Customer Testimonial

“Pinellas County Utilities Contact Center is not replacing agents—we’re empowering them with a fast digital AI tool that plugs easily into our customer service. So far, we’ve had an excellent experience with the POWERCONNECT.AI application. What impressed us most was the turnaround time. Within days, we had our own private instance up and running, with our internal content displayed in a new way. Instead of opening files and searching for information, all of our Contact Center resources were brought together in one place.

The setup was simple, and the platform is user-friendly for both our staff and our customers. It’s helping us deliver faster, more consistent responses and reduce wait times—all while freeing up our team to focus on more complex service needs.”
— Megan Grove, Data Analysis & Integration Supervisor, Pinellas County Government

Next Phase: Expanding Capabilities

Building on this success, POWERCONNECT.AI and Pinellas County Utilities are preparing for Phase 2, which will introduce voice capabilities and expand Agent360 integration with SAP. This evolution will enable a unified omnichannel experience—allowing customers to engage seamlessly through chat, web, or voice—while agents access the same centralized intelligence across every touchpoint.

These innovations further strengthen POWERCONNECT.AI’s mission to transform utility customer experience through intelligent automation, deeper system integration, and real-time insights.

For more information, visit www.powerconnect.ai or contact [email protected].