Oncor's advanced meters are now beginning to automatically report power outages, allowing Oncor to restore service in many cases before a customer ever calls in.
In addition, information about potential or emerging problems is also being reported, enabling Oncor to take action before customers are affected.
This is a milestone in improving customer service and reducing outage time, a direct result of the technology investments Oncor has been making for the past five years, the company said.
Between March and April, more than 1,400 notifications were reported directly by Oncor's advanced metering system (AMS), signaling that something was unusual at the meter's location.
