Dive Summary:

• Edison Electric Institute (EEI) announced the recipients of its 2012 National Key Accounts Customer Service Awards program; the winning electric utility companies were Duke Energy, Pacific Gas & Electric, and Southern California Edison.
• In addition to the main award, American Electric Power, Entergy, and Southern Co. were also honored for sustained efforts to deliver customer service over a long period of time.
• EEI’s Customer Advisory Group is a group of 25 national chain customers that provide feedback, guidance, and support to the program.

From the article:

Edison Electric Institute announced the recipients of its 2012 National Key Accounts Customer Service Awards program. The winning electric utility companies and representatives, selected by the nation's leading chain and multi-site businesses. ...