Fairfax, VA (August 18, 2020) - Avertra, a global provider of digital customer experience software to the energy and utilities industry, has been selected by Fairfax Water to deliver a next-generation digital customer experience via Avertra’s MiCustomer platform. Fairfax Water is Virginia’s largest water utility serving one out of every four Virginians who obtain their water from public utilities.
“Our five-year partnership aims to deliver Avertra’s digital customer experience platform, MiCustomer, to empower our customers and employees and ensure customer satisfaction,” said Fairfax Water Enterprise Systems Manager Theresa Robey.
Avertra’s MiCustomer Digital Experience Platform helps utilities improve customer journeys and experiences while reducing operating costs. The Platform manages all aspects of the meter-to-cash lifecycle and creates a seamless, immersive customer experience using web, mobile, voice, and text to conduct customer-related activities efficiently and at a scale.
About Fairfax Water
Charted in 1957 by the Virginia State Corporation Commission as public, non-profit water utility, Fairfax Water is governed by a 10-member board composed of Fairfax County citizens and appointed by the elected Fairfax County Board of Supervisor.
About Avertra
Avertra is a global information technology that provides an innovation layer to the traditional Enterprise Resource Planning (ERP) and Customer Information Systems (CIS) of utilities, while reducing implementation time and cost for organizations. Avertra’s partnership with utilities continues to expand and enable organizations to deliver digital transformation of the future.
Contacts
Giancarlo Reyes
Avertra Corp
Chief Customer Officer