Petroperú will implement Open Smartflex on the cloud

July 21, 2021
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Petroperú, a state-owned company that delivers natural gas to the southern Peruvian region, will manage its business processes with Open International’s holistic CIS solution, Open Smartflex, under an IaaS model.


July 2021. Open International is pleased to announce that it has signed an agreement with Petroperú, a Peruvian company in charge of natural gas distribution in the cities of Arequipa, Moquegua, Ilo and Tacna, to support its billing, collection, sales, and customer service processes with Open Smartflex.

In this regard, Irene Cueva, Head of Customer Service and Systems of Petroperú's Natural Gas Management, commented, "We selected Open Smartflex under an IaaS model because we believe that Open offers us the necessary support to venture into the cloud successfully, guaranteeing the technological evolution of the solution and compliance with required service levels."

With Open Smartflex, Petroperú will be able to take advantage of a software solution that will allow it to unify the commercial and operational management of its three service areas in a single system. This will provide the Peruvian company a 360° view of its customers, as well as online information, updated in real time and with 24/7 availability.

Laura Tobaría, Business Development Vice President at Open International commented, "We are committed to the success of Petroperú's operation and to the development of the natural gas industry in this country. With this implementation, we can now consider ourselves as the most utilized solution by gas distribution companies in Peru, with an approximate reach of 5 million homes supported by our system on cloud platforms."


About Petroperú

Petroperú is a Peruvian state company dedicated to transporting, refining, distributing and marketing fuels, other petroleum products, and natural gas distribution. Founded in 1969, Petroperú has always supported the­ country's­ economy, fulfilling the enormous responsibility of supplying fuel to the entire national territory and maintaining a policy of continuous improvement and environmental protection as part of their sustainable development strategy.


Media Contacts:

Maria Corredor, US Marketing Communications Specialist, Open International

[email protected]

Maria del Mar Caldas,  Advertising, Marketing and Public Relations Chief, Open International

[email protected]

Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.