Open International has been recognized as a Representative Vendor in 2021 Gartner® Market Guide for Utility Customer Systems

November 29, 2021
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November 2021. Open International, a specialized software provider for utility companies, has been Recognized as a Representative Vendor in  2021 Gartner® Market Guide of Utility Customer Systems. Along with a couple of other key players in the industry, Open was included in this Market Guide report. Gartner states, “The 16 vendors named in this guide were selected based on the fact that their solution is available in multiple markets, if not globally. In addition, their products’ functional scope matches the functionality defined in the Market Definition section. Each vendor offers comprehensive M2C and customer services capabilities that can support various commodity services provided by utilities.” 

Gartner, Inc. delivers actionable, objective insight to executives and their teams. This specific guide goes into depth about the utility industry’s key trends and challenges as it states, “The energy transition is driving change in utility business models and customer expectations. This Market Guide helps utility CIOs address these new requirements and provides insights on utility billing and customer service systems.”

In the guide, Gartner emphasizes, “The need to be both agile and resilient at the same time will force utilities to become composable enterprises that can deliver business outcomes and adapt to the pace of business change.” Further it states, “The need to be both agile and resilient at the same time will force utilities to become composable enterprises that can deliver business outcomes and adapt to the pace of business change. To do so, utilities will have to redesign their application architectures”.

About the feature, Juan Corredor, CTO of Open International, said, “As customer engagement strategies and digitalization become predominant, we know how important it is for utilities to choose the software partner that fits their needs and drives them to succeed. We would like to thank Gartner for including us in this 2021 Gartner Market Guide and giving us recognition of Representative Vendor in in Utility Customer Information Systems. We believe that this recognition demonstrates are drive to continue improving our business, reach new markets, and transform the way utilities operate”.

[1] Gartner, “Market Guide for Utility Customer Systems”, Zarko Sumic, Ethan Cohen, 10 November 2021.

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Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.