This year’s 46th CS Week Conference will take place from May 2-6th in Phoenix, AZ where utility professionals and leading vendors will meet to network and learn about the upcoming opportunities that the industry has to offer. Throughout the conference, specialized software provider, Open International, will highlight what key factors can take utilities to the next level, how these companies can digitalize their business, and enhance their customer experience.
As Open International makes its fourth appearance at CS Week, they’re bringing some excitement to the world of customer service with unique and exhilarating experiences. This year, Open will talk all about what makes utilities thrive and discuss how a modern and agile technology solution can help these companies go above and beyond their business goals.
During the event, Open will present its cloud CIS solution, Open Smartflex, which evolves continuously to transform utilities’ business processes and boost customer experience. This cognitive solution comes with the speed, flexibility, and agility needed to improve efficiency, reduce operational cost and respond quickly to regulations and market challenges. Of equal importance are cutting-edge Open Smartflex’s artificial intelligence capabilities which allow service providers to create proactive interactions allowing utilities to act first, preventing customer frustration and enabling them to choose the best possible solution just a click away.
About Open’s participation in CS Week 2022, Hernando Parrott, North America President of Open, commented, “Every year we get excited to come back to CS Week to see old and new faces and learn all about the future of the utility industry. We encourage all utilities to visit our booth to share ideas about where the industry is headed, the role that technology is playing in the market, and show how utilities can stay a step ahead in their customers engagement through a disruptive concept like proactive interactions. We’re also bringing along some fun games where you’ll get the chance to win travel packages to the NASCAR Cup Series Finale for you and a friend! We can’t wait to see you all at booth #806!”
Whether you’re able to make it in person or through a virtual call, schedule a meeting with us!
Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.
