The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. This event gathered a wide range of energy industry professionals to share their knowledge and experiences related to the industry’s present and future challenges. During this conference, Open International brought in two speakers to discuss how utilities can leverage artificial intelligence (AI) to improve their customer experience (CX).
Throughout the presentation, Open International’s speakers, Juan Corredor, Open’s CTO, and Felipe Corredor, Industry Consultant, showed how utilities can strengthen their CX by implementing a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations. “In this session, we wanted to show how with Artificial Intelligence (AI) in their toolbox, utilities can provide their customers with delightful experiences powered by modern technologies and software applications, particularly, chatbots, smart speakers, and smart workflows” Felipe Corredor said.
Commenting on the conference and Open’s presentation, Juan Corredor stated, “At Open, we’ve been working on creating a new simple way to enable utilities to interact with their customers in an efficient and personalized manner, allowing them to anticipate their customers’ needs through artificial intelligence and data analytics. We enjoyed sharing our industry knowledge and solution with everyone at the TPPA Annual Meeting.”
Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.