Tualatin Valley Water District (TVWD) and Clean Water Services (CWS), two of the largest water utilities in Oregon, completed their transition to Open Smartflex, a cloud-based CIS solution. This important milestone marks a step forward for both companies in their path towards digital transformation of their businesses, aiming to modernize their operations to deliver a superior customer experience to their communities.
With the support of their technology partner, Open International, and leading utility consulting firm, Esource, Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) achieved the successful implementation of Open Smartflex, a modern Customer Information System (CIS). This state-of-the-art cloud-based software will improve billing processes and support a digital, multi-channel customer experience for TVWD and CWS.
In this regard, Tom Hickmann, CEO of TVWD stated, "We are excited to move forward in our technology upgrading process and to start our operations with Open Smartflex. After completing functional testing and data migration, we are confident that implementing this new software will continue to drive the evolution of our business, as it has done so far".
Diane Taniguchi-Dennis, CEO of CWS, added, “Our customers in Oregon’s most diverse county are already benefiting from the new system, which provides them with a bilingual self-service portal through which they can access their accounts 24/7and utilize numerous tools aimed at delivering first-class customer service and responding to our community’s changing needs. The partnership and innovation that went into this project is a prime example of how our two utilities prioritize serving our customers and effectively investing the rates they pay.”
The implementation of Open Smartflex enables TVWD and CWS to leverage their operations with a next-generation Customer Information System (CIS) and provides them with a customer self-service platform (CSS) all in a single solution. In addition, by deploying this solution on the cloud, TVWD and CWS will have the power to focus on mission-critical processes that generate value and deliver an exceptional customer experience.
Commenting on this, Hernando Parrott, North America President of Open International, concludes: "We are very proud of the implementation of our solution in TVWD and CWS, two companies recognized for their farsightedness. With the successful implementation of Open Smartflex in our first two North American customers, we show how we empower utilities with cutting-edge technology as they seek to stay ahead of their operational, commercial, and customer-facing challenges. We would like to give a big thank you to Esource for leading this project and we hope to continue working with them in upcoming opportunities. At Open, we will keep innovating to deliver value to our clients and help them continue to provide premier services to their communities”.
About TVWD and CWS
Tualatin Valley Water District offers water services to areas of Washington County in the state of Oregon. They currently serve more than 215,000 residents in the communities of Beaverton, Hillsboro, Tigard, and unincorporated Washington County. Clean Water Services is a water resources management utility water for more than 600,000 residents in urban Washington County in the west-metro of Portland, Oregon. For more than 50 years, CWS has worked to protect public health while enhancing the natural environment of the Tualatin River Watershed. Combining science and nature, they work in partnership to clean water, safeguard the river’s health and vitality, and ensure the economic success of the region.
Since its inception in 1987, Open International has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Open Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.
Maria Corredor, Product Marketing Lead, Open International
Maria del Mar Caldas, Advertising, Marketing and Public Relations Lead, Open International