AUSTIN, TX — POWERCONNECT.AI, together with NET2GRID, announces the launch of AI Insights for Utilities, an innovative enhancement, now available on the POWERCONNECT.AI platform. This feature leverages residential energy insights provided by NET2GRID’s EnergyAI, significantly enriching both the agent and customer experience on a unified platform. Both collaborating with AWS, POWERCONNECT.AI is dedicated to refining customer and agent interactions through Generative AI, while NET2GRID delivers residential energy insights for better customer satisfaction and business intelligence. This partnership creates a synergistic value proposition, merging their expertise to offer comprehensive solutions to energy companies worldwide willing to explore the value of GenAI in their services.
The integration of NET2GRID’s capabilities within the POWERCONNECT.AI platform marks a significant advancement in utility management. By harnessing NET2GRID EnergyAI on all available consumption data granularities from low-granularity AMI 1.0 data to real-time, high-granularity AMI 2.0 data, POWERCONNECT.AI enriches its AI-driven platform, broadening analytical possibilities, enhancing operational workflows, and deepening customer engagement.
POWERCONNECT.AI’s platform, which consolidates diverse utility data into a single system, will be enhanced with NET2GRID’s residential energy insights. This partnership will empower utilities to boost customer satisfaction and operational efficiency by equipping customer care teams with powerful tool that enable them to provide more targeted assistance and personalized energy-saving recommendations.
Steve Dawson, Founder & CEO of POWERCONNECT.AI, stated, "Incorporating NET2GRID EnergyAI into our Agent & Customer Assistance marks a transformative leap for the energy industry. This integration not only enhances our platform's existing capabilities but also introduces new, powerful features. Our dedication to continual innovation helps us redefine how utilities interact with their customers, promoting sustainability and enhancing operational effectiveness."
Bert Lutje Berenbroek, Founder and CEO of NET2GRID, states, ‘’At NET2GRID, innovation is part of our core identity. We are excited to be working alongside POWERCONNECT.AI in the ever-evolving field of Generative AI. This collaboration allows us to explore new applications that strengthen the relationship between utilities and their customers, while also enabling utilities to optimize their operations and business intelligence in ways that were previously unimaginable.'’
This update underscores POWERCONNECT.AI’s commitment to leading the utility industry's digital evolution through state-of-the-art technologies that improve customer interactions and streamline utility management.
For more information, visit POWERCONNECT.AI at https://www.powerconnect.ai and NET2GRID at https://www.net2grid.com
About POWERCONNECT.AI
POWERCONNECT.AI is transforming the utility industry by integrating generative AI to revolutionize customer interactions and operational efficiencies. By seamlessly interfacing with Customer Information Systems (CIS), the platform enhances every customer interaction, enriching relational dynamics. Its innovative suite, which includes AI Self-Serve Advisor, AI Agent Assistant, and AI Omni Channel, provides predictive responses and real-time guidance, setting a new industry standard and establishing POWERCONNECT.AI as a pivotal partner for forward-thinking utilities.
About NET2GRID
NET2GRID is an AI-powered SaaS company which empowers its customers to become energy transition leaders by transforming energy data into highly accurate detailed household energy profiles and insights for personalized customer experience and valuable business intelligence. NET2GRID's proven and reliable technology stems from over 10 years of solid experience in the field. Our customers include E.ON, EDP, EDF, DTE, Rabobank, and Maxeon.