DataCapable today announced the launch of Callout, a modern utility workforce coordination platform designed to help utilities mobilize faster, coordinate more effectively, and operate with greater visibility during both day-to-day operations and emergency events.

With Callout, DataCapable expands its GridPrime platform with a solution purpose-built for utility employee callout operations, overtime workflows, and System Emergency Assignment (SEA) management. The platform is designed for the realities of utility dispatch and field operations, helping leaders move beyond simple message delivery to manage workforce coordination with greater speed, clarity, and control.

Legacy callout systems were built primarily to place calls, send messages, and record responses. But today's utility operating environment demands more. Utilities need to understand not only who was contacted, but who is available, who is qualified, who has been assigned, how staffing decisions are taking shape, and how the response is unfolding in real time.

DataCapable Callout was built to meet that need.

Callout combines employee callout, assignment coordination, roster intelligence, overtime and schedule awareness, reporting, and geospatial operational visibility in a single platform. Rather than functioning as a standalone notification tool, it serves as an operational coordination layer between dispatch and the field, providing utilities with a more complete view of workforce mobilization across routine operations and major event response.

Designed to integrate into broader utility operations and DataCapable’s GridPrime platform, Callout supports employee data and attribute management, reporting, and workforce coordination across complex organizational structures. The platform reflects the realities utilities manage every day, including municipal environments, regulatory obligations, unionized workforces, and emergency response requirements.

“Utility callout is not just a communication event. It is an operational event. When dispatch is trying to mobilize the right response, communication is only one part of the challenge. Utilities also need visibility into workforce availability, qualifications, assignments, and progress on responses. Callout was built to help utilities coordinate that response faster, smarter, and with greater operational control.” - Zac Canders, Co-Founder of DataCapable

“Utilities do not need another tool that simply sends notifications. They need a system that helps operations leaders understand workforce availability, make better staffing decisions, and maintain coordination from dispatch to the field. That is what makes a modern workforce coordination platform strategically valuable.” - Sandy Buzzard, who brings 15 years of experience as a Senior Product Manager at Duke Energy

“In utility operations, speed matters, but clarity matters just as much. The real value of a modern callout platform is not just who received the message. It is whether leadership can see the response taking shape, manage assignments intelligently, and maintain accountability throughout the event. That broader operational need is exactly what this platform is designed to support.” - Michael Williams, who brings 15 years of experience as Principal Manager, Customer Engagement Division Business Operations, at Southern California Edison

Callout expands DataCapable's broader vision for modern utility operations software by adding workforce coordination to the company's growing GridPrime platform, which also includes Outage Map, Community Portal, and Threat Detector. Together, these solutions help utilities improve operational intelligence, strengthen situational awareness, and create more consistent digital coordination between the operations center and the field.