POWERCONNECT.AI, a leading provider of enterprise AI solutions for utilities and energy providers, today announced that EnerFORGE has selected POWERCONNECT.AI as its preferred strategic AI partner as part of its digital transformation and North American growth strategy.
As part of the partnership, EnerFORGE will deploy Customer360, Chat360, and Voice AI as a unified AI engagement platform, transforming the customer experience for its rapidly growing sub metering business across Canada and the United States. Together, these solutions will provide customers with an intelligent omnichannel experience, allowing them to engage through web, mobile, and voice while delivering faster, smarter self service capabilities.
The platform integrates directly with EnerFORGE's existing Jomar CIS, payment, and Advanced Metering Infrastructure (AMI) systems to deliver secure, real time account access with personalized AI driven insights. Customers will be able to check balances, review billing, make payments, analyze energy and water usage, manage their accounts, start or stop service, update account information, and receive instant answers through natural conversations 24 hours a day, seven days a week across web, mobile, and voice.
Beyond becoming a POWERCONNECT.AI customer, EnerFORGE will also serve as a strategic partner in POWERCONNECT.AI's continued expansion across North America. As EnerFORGE accelerates its growth throughout Canada and the United States, the two organizations will collaborate to introduce innovative AI solutions to utilities, municipalities, and sub metering providers seeking to modernize customer engagement and operational efficiency.
"At EnerFORGE, we're committed to redefining the customer experience for the sub metering industry through innovation and intelligent technology," said Douglas Proska, Managing Director of EnerFORGE. "We wanted a strategic AI partner that shares our vision for innovation. POWERCONNECT.AI provides the technology, expertise, and roadmap to help us deliver an exceptional customer experience while supporting our long term growth strategy. As we continue expanding across Canada and the United States, this partnership gives us a modern AI platform that will help us scale while delivering a best in class experience for our customers."
Customer360, Chat360, and Voice AI work together as a unified AI engagement platform, providing customers with intelligent self service while giving customer service teams real time access to AI powered insights. By integrating directly with Jomar, payment platforms, and AMI systems, EnerFORGE can deliver secure, accurate, and personalized customer experiences while reducing customer effort and improving operational efficiency.
"We're thrilled to welcome EnerFORGE as both a customer and a strategic partner," said Steve Dawson, President of POWERCONNECT.AI. "This partnership represents far more than a technology deployment. It's a shared vision for the future of AI powered customer engagement in the sub metering industry. Together, we're delivering one of the industry's most advanced customer experience platforms by integrating Customer360, Chat360, and Voice AI directly with Jomar, payment systems, and AMI. The result is a seamless, intelligent experience that empowers customers while giving EnerFORGE a scalable platform to support its continued growth across North America."
The partnership also creates opportunities for future collaboration around AI powered customer engagement, intelligent agent assistance, proactive customer communications, personalized energy and water insights, advanced analytics, resident self service, and next generation digital experiences purpose built for utilities and sub metering providers.
Implementation is already underway, with additional AI capabilities planned as EnerFORGE continues its expansion across Canada and the United States. Together, EnerFORGE and POWERCONNECT.AI are establishing a new benchmark for AI powered customer engagement in the North American sub metering industry.
About POWERCONNECT.AI
POWERCONNECT.AI is a leading enterprise AI platform purpose built for utilities, energy providers, municipalities, and customer service organizations. Its AI powered suite of solutions, including Customer360, Agent360, Chat360, Voice AI, Campaign360, Billing Exception360, Mobile360, Dashboard360, and Dispatcher360, helps organizations transform customer engagement through intelligent self service, conversational AI, and real time integration with existing enterprise systems.
By connecting directly to CIS, CRM, payment, AMI, OMS, ERP, and contact center platforms, POWERCONNECT.AI enables organizations to modernize the customer experience, improve operational efficiency, and accelerate digital transformation without replacing their core systems.
About EnerFORGE
EnerFORGE is a leading provider of sub metering, utility management, and energy solutions, helping property owners, utilities, municipalities, and commercial organizations better manage energy and water consumption through innovative technology and data driven services. As part of the Oshawa Power Group of Companies, EnerFORGE draws on more than a century of energy industry expertise to deliver trusted, reliable solutions that improve operational efficiency, reduce costs, and support long term sustainability.
With a technology agnostic approach, EnerFORGE partners with organizations across North America to design, implement, and operate customized utility solutions that help customers optimize energy and water management. By combining advanced sub metering, billing, and energy management capabilities, EnerFORGE enables organizations to improve efficiency, gain greater visibility into resource consumption, and build a smarter, more sustainable future.
