POWERCONNECT.AI, a leading provider of AI-powered solutions for the utility industry, today announced a strategic partnership with Celero Consulting, which will become an official reseller of POWERCONNECT.AI solutions.
The partnership brings together Celero Consulting’s years of experience working within the utility industry and POWERCONNECT.AI’s AI-powered technology to help utilities accelerate their digital transformation journeys while improving both the agent and customer experience.
Through the partnership, Celero Consulting will introduce and resell POWERCONNECT.AI solutions to utilities while helping organizations identify where AI can deliver the greatest impact across customer service, digital self-service, contact centers, and day-to-day utility operations.
POWERCONNECT.AI’s platform is designed specifically for utilities and enables organizations to introduce modern AI capabilities while continuing to leverage their existing CIS and technology investments. The platform connects agents, customers, utility systems, and data to create a more intelligent and connected experience.
“Utilities are looking for practical ways to adopt AI without creating even more complexity,” said Steve Dawson, Founder & CEO of POWERCONNECT.AI. “Celero understands the utility industry, the challenges utilities face, and how to guide organizations through meaningful transformation. By combining their industry experience with our AI platform, we can help more utilities modernize faster while keeping the focus where it belongs: creating a better experience for their agents and customers.”
“Utilities are at an important point in their digital transformation journey. They understand the potential of AI, but they need solutions that are practical, proven, and designed around the realities of the utility industry,” said Allen Bishop, CEO at Celero Consulting. “What impressed us about POWERCONNECT.AI is its utility-focused approach and its ability to bring AI into the existing technology ecosystem rather than forcing utilities to start over. We’re excited to partner with POWERCONNECT.AI and help utilities turn AI strategy into real-world solutions that improve the experience for both customers and employees.”
The partnership will focus on helping utilities develop a practical AI roadmap, modernize customer engagement, empower customer service representatives with AI-powered tools, expand digital self-service, and create more connected experiences across existing utility systems.
Together, Celero Consulting and POWERCONNECT.AI will help utilities move beyond simply talking about AI and begin putting it to work in ways that deliver measurable value for employees, customers, and the communities they serve.
POWERCONNECT.AI provides AI-powered customer and agent experience solutions built specifically for the utility industry. Its platform helps utilities modernize customer engagement, empower agents, expand digital self-service, and connect AI with existing CIS, billing, contact center, payment, and utility systems.
Celero Consulting brings extensive experience in the utility industry, helping organizations navigate technology, transformation, and operational initiatives. Through its partnership with POWERCONNECT.AI, Celero will help utilities identify, implement, and scale AI solutions that improve operational efficiency and create better experiences for utility employees and customers.
