TAMPA, FL — October 13, 2026 — POWERCONNECT.AI, an innovator in artificial intelligence solutions for the utility industry, today announced CIS360, an AI-powered platform designed to transform how electric, water, and gas utilities modernize their Customer Information Systems (CIS) without replacing their existing core CIS and billing infrastructure.
For decades, utilities have invested millions of dollars and years of resources in complex CIS upgrades, migrations, and replacements. Yet even after these investments, many organizations continue to operate with outdated interfaces, disconnected information, and limited AI capabilities.
POWERCONNECT.AI believes there is a smarter way forward.
CIS360 introduces an intelligent layer that connects to existing enterprise systems, bringing together customer information, billing, payments, meter data, and operational intelligence through one modern, AI-powered experience.
A New Approach to CIS Modernization
"What if we could deliver the next generation of AI-powered CIS capabilities without replacing the core CIS and billing systems our customers already have in place?" said Steve Dawson, Founder & President of POWERCONNECT.AI.
"Utilities have invested tremendous resources into their existing systems. Our goal isn't to replace those investments. It's to unlock their full potential through AI, intelligent automation, and a completely modernized experience."
CIS360 connects through APIs to enterprise technologies including Oracle, SAP, Harris, NorthStar, Cayenta, AUS, Jomar, and other utility platforms.
The existing CIS remains the trusted system of record, while CIS360 introduces a modern interface and AI intelligence layer designed to simplify workflows, improve productivity, and accelerate innovation.
From Legacy Screens to an AI-Powered Command Center
CIS360 transforms how customer service representatives (CSRs) interact with complex utility systems.
Instead of navigating multiple applications and manually searching through billing records, payment histories, and meter information, employees can access relevant customer data through a single, intuitive workspace.
At the center of this experience is an AI Co-Pilot that allows employees to ask questions using natural language.
Imagine a customer asking, "Why is my water bill $150 higher this month?"
CIS360 can analyze information from connected systems, investigate consumption patterns, review billing history, and present a clear explanation for the CSR to review and share with the customer.
From investigating unusual usage to retrieving historical invoices, CIS360 is designed to turn complex enterprise information into actionable intelligence.
The goal: Move employees from searching for answers to delivering answers.
One Intelligent Platform Across Utility Operations
CIS360 extends beyond traditional billing platforms by connecting information across the utility technology ecosystem, including:
CIS & Billing: Oracle, SAP, Harris, NorthStar, Cayenta, AUS, Jomar, and other platforms.
AMI & Meter Data Management (MDM): Smart meters, consumption analytics, interval data, and usage anomalies.
Outage & Field Service Management: Outages, work orders, dispatching, service appointments, and field activities.
Payments & Document Management: Payment history, account balances, invoices, and historical records.
Customer Engagement: AI chat, voice interactions, service requests, and customer communication history.
CIS360 is part of the broader POWERCONNECT.AI 360 ecosystem, which includes Agent360, Customer360, BillingException360, Chat360, Voice360, Campaign360, Mobile360, and Dispatcher360.
Together, these solutions are designed to modernize customer service, back-office operations, field services, and digital engagement.
Built for Utilities. Designed with Security in Mind.
CIS360 incorporates POWERCONNECT.AI's proprietary utility-specific AI intelligence layer, designed to understand utility billing, meter data, customer service workflows, and operational processes.
The platform is designed around a zero-data-retention architecture, keeping customer records within their existing systems of record rather than maintaining a separate persistent customer database within CIS360.
Enterprise security controls include role-based access, secure API integrations, AI guardrails, and prompt-injection safeguards designed to protect sensitive information and reduce unauthorized AI activity.
Modernize Without Starting Over
CIS360 offers utilities an alternative path to modernization, helping them extend existing technology investments, reduce unnecessary migration costs, simplify employee training, and introduce AI capabilities without waiting for traditional CIS upgrade cycles.
“Your billing engine doesn't need to be new to deliver a next-generation customer experience. With POWERCONNECT.AI, it just needs the right intelligence around it.”
POWERCONNECT.AI invites utilities and technology partners to discover what CIS360 can unlock from their existing enterprise environments.
Learn more or schedule a demonstration at www.powerconnect.ai.
POWERCONNECT.AI is an artificial intelligence technology company focused on transforming the utility industry through AI-powered customer experience, intelligent automation, modernized utility operations, and next-generation digital platforms.
Its integrated 360 ecosystem enables electric, water, and gas utilities to modernize operations across customer service, back-office functions, field service management, and intelligent automation, empowering employees, streamlining workflows, and delivering smarter, AI-powered customer experiences while maximizing existing enterprise technology investments.
Website: www.powerconnect.ai
Media and Demonstration Inquiries: POWERCONNECT.AI
