Ricoh Production Print Solutions has received the Xplor International award for its work with the Los Angeles Department of Water and Power (LADWP) in the development and implementation of next-generation customer communications.

Ricoh redesigned the utility's complex billing statement, enabling lower operational costs, increased customer participation and improved productivity.

Specifically, the billing statements were changed to full color to make them easier to read, decreasing the number of customer calls to the utility,and full-color marketing and promotional "onserts" use the new space that became available with the redesign.