- Dennis Napolitan of Levittown, N.Y. called the Long Island Power Authority (LIPA) many times over a month to arrange for a wire test required to install a ground pool, but had been frustrated as he says he was met with rude customer service and the utility missed numerous appointments.
- When he came home one day, his neighbor told Napolitan he had seen a LIPA truck roll up to his home while he out. Napolitan says he was surprised, as no appointment had been scheduled for that day.
- Napolitan says he then rolled back the video on his home security system and saw the utility worker get out of the truck and urinate on his house and fence. Napolitan says he's not sure if the act was revenge for him leaving angry voice mails about missed appointments or if the utility worker simply had to urinate.
- National Grid spokeswoman Wendy Ladd said utility worker did not act "out of any anger." She said, "We said we apologize that it happened and we're going to speak to the employee."
From the article:
"Getting LIPA to come to my house to do this test was an absolute disaster," he said. [...]
Napolitan said he'd been waiting nearly a month for LIPA to send a worker to perform a wire test required before his contractor could start work on an in-ground pool. The delays mean Napolitan won't get a pool by summer's end or any swim time this year, he said.
Napolitan said he still doesn't know for sure if the worker conducted the test -- he wasn't scheduled to be there that day. He said seeing the video was the last straw after reading in Newsday that LIPA had raised bills by more than 4 percent this month.