- FirstEnergy Corp. has launched a new mobile website and free smartphone app for its electric utility customers in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland.
- The new technology includes a power outage reporting process as well as access to outage maps.
- Other features enable customers to access their account to pay monthly bills and analyze electric usage.
From the article:
The mobile website is automatically enabled when customers use a smartphone to visit www.firstenergycorp.com. There's an app for each of FirstEnergy's 10 electric operating companies, and they're available for Apple® iPhone and Android smartphones. Customers can use the keyword "FirstEnergy" to locate the apps in the online store.
"Our new smartphone app and mobile website make it easier for our customers to stay in touch with us and conduct every-day transactions when they're on the go, whether it's reporting a power outage or paying a bill," said Ronald I. Green, vice president, Customer Service. "The new tools also make our simple and secure online bill payment programs even more convenient." ...