Dive Summary:
- According to a new report by J.D. Power and Associates, Ohio's unregulated electricity market ranks last in customer satisfaction out of seven states surveyed.
- The seven states surveyed—Connecticut, Illinois, Maryland, Massachusetts, New York, Ohio and Pennsylvania—are not the only states with unregulated electricity markets, but, among them, Ohio came in last with a score of 575 out of of a possible 1,000 while Pennsylvania ranked first with 631 points.
- The report found that customers in Ohio, where approximately 50% of customers take part in the unregulated electricity market, said they did not have enough pricing options and were dissatisfied by the lack of communication from their electricity providers.
From the article:
The survey results are based on responses from customers in 14,800 households, including more than 2,000 in Ohio, obtained in April and May, J.D. Power said. This is the first of what will be an annual report.
DPL Energy Resources, a subsidiary of Dayton Power & Light, had the highest score in Ohio, with 602 points out of 1,000. Next was Dominion Energy Solutions with 584, Duke Energy Retail with 583, FirstEnergy Solutions with 569 and AEP Energy with 555. All five of the companies are unregulated affiliates of utilities that serve parts of Ohio.